If you need to report a repair, please contact the Palace Green Homes Repairs Team. They will log your request and arrange the appropriate response.
Report a repair:
For emergency repairs, please call the emergency number provided in your tenancy pack.
Planned maintenance and routine safety checks are carried out regularly, and tenants will be notified in advance if access is required.
For full details on repairs, responsibilities, and maintenance, please refer to the Tenant’s Handbook.
Kennett Community Land Trust is committed to providing safe, secure homes and protecting the wellbeing of all tenants. We work closely with Palace Green Homes and other partner organisations to ensure that any concerns about safety, welfare or safeguarding are taken seriously and responded to promptly.
Our approach includes:
For full details of our safeguarding responsibilities and procedures, please refer to the KCLT Safeguarding Policy.